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SCLAB Privacy and Cookie Policy

Last updated: Jan 1, 2022

The scope of this policy​

SCLAB understands that you are interested in how information about you is collected and used. SCLAB is committed to protecting the privacy of individuals who interact with us. SCLAB, Inc. incorporates this SCLAB Privacy Policy ("Privacy Policy") for our websites, services, and apps linked to this policy ("SCLAB"). This policy also details our privacy practices related to SCLAB marketing, advertising, and company events.

SCLAB is a Digital Transformations visualization management platform. We provide our clients with Digital Transformations visualization authoring tool services and related support, consulting, and other services. The SCLAB platform and related services are collectively referred to as the "Service" in this Privacy Policy. Emails, newsletters, and other marketing and advertising practices are collectively referred to as "communications."

For this Privacy Policy, "Personal Information" means any information relating to an identifiable or identifiable natural person.

We provide Digital Transformation content creation services to our customers. Data from the service is stored in the AWS cloud and MongoDB. When you use our services to process data you collect as to our customers, you control what data we collect, what data is uploaded to the service, and how it is used. The collection, use, transmission, and retention of customer data on our services is governed by our Customer Privacy Policy. As a data processor, we will work with you to control your data.

Information SCLAB Collects​

SCLAB registration and customer support​

You may fill out the SCLAB web form and register to use the SCLAB website or service, use service demos, visit the website, use the service, and provide information about you when responding. Advertise, contact SCLAB for support or other offers, or attend events or forums hosted or participated by SCLAB. In this process, we collect personal information about you. For example, we may collect your name, city and company name, address, email, phone number, billing and payment information, title, or title. We may also collect other public and third-party information about you to supplement the information we hold, such as information about the cities and companies you work in.

While using our Services, we may ask you to provide certain personally identifiable information that we can use to contact you or identify you. For example, we collect information when you create an account, request customer support, or otherwise communicate with us. The types of information we may collect include basic user information (such as name, email address, social media avatar, phone number, and photo), company information, and other information you choose to provide.

  • We do not collect financial information from you (e.g., payment card numbers, expiration dates, or security codes).

We encourage our service partners to adopt and post privacy policies. However, if our service partners use your data, their privacy policies apply and are not under our control.

SCLAB website and use of cookies​

We use information collection tools such as cookies and web beacons to collect information when browsing our websites and services. We receive and store information about how you use our websites and services through these tools. For example, we receive information that your browser or device sends to our servers whenever you visit the SCLAB website. Your browser or device is the Internet Protocol (IP) address used to connect your computer to the Internet, the type of computer and browser, version, language and time zone settings, browser plug-in type, operating system, and type of device used. When you visit the SCLAB website, your browser will determine what you have done on our website, the pages you have navigated to our website, and, where applicable, the search terms you enter into the search engine that leads to our website. Our servers collect similar information when you log in to our website or service.

We use first-party and third-party cookies, web beacons, and similar technologies depending on the information and options you provide when these technologies are used. Information received through cookies and similar technologies may be relevant to you, depending on the website or service you use. Third parties may also collect information about your online activities using cookies or other technologies when you use our website or services.

We advertise online, including displaying SCLAB advertisements over the Internet on our websites and apps. When we advertise online to you, we may collect information about the advertisements displayed to you, the advertisements you click on, and the web pages on which the advertisements were displayed.

For details on the types of cookies we use and how to manage cookies, see "Your rights to your personal information" below.

Buttons, tools, and content from other companies​

SCLAB websites and services may contain buttons, tools, or links to other companies' services. We may collect information about the use of these features. Additionally, when viewing or interacting with these buttons, tools, or content, or viewing SCLAB web pages that contain them, some information from your browser may be automatically transferred to other companies. For more information on the use of that information, please read the respective company's privacy policy.

SCLAB social networking page​

We keep pages on many social networking sites. We may collect information when you interact with our social networking pages.

Use of information collected by SCLAB​

We may use the information we collect about you under the terms of our service agreement to:

  • Provision of services or information requested by you
  • Send business notifications related to our services.
  • Discuss the payment, additional purchases, or subscription renewals
  • Receive feedback on our services to improve the services we provide to you.
  • Diagnosis of service problems
  • We communicate with you regularly about our services through messaging or email.
  • Allow other service users to communicate with you
  • Conduct internal analysis of customer patterns and behaviors to help you understand what may be of interest to you and others.
  • Processing is necessary to carry out a contract with you or to take action to conclude a contract at your request.
  • Processing is necessary to comply with applicable legal obligations.
  • Processing is in our legitimate interests, and these legitimate interests take precedence over your data, and you have consented to the processing.

For our legitimate interests, we may use the information we collect about you for the following purposes:

  • SCLAB website content provided
  • Website operation and improvement
  • Personalize our websites, services, and communications according to your interests and needs.
  • Conduct market research on current and potential customers, interests, and effectiveness of marketing campaigns
  • Aggregation of service data used for benchmarking and service improvement
  • Performance of contracts with you and others
  • Process, evaluate and complete certain transactions related to the Services
  • Operate, evaluate, maintain, improve, customize and develop the Services (including monitoring and analyzing trends, enhancing customer experience through access and use of the Services, securing the Services, advertising, and marketing)
  • Provide documentation, communications, or other services requested by you
  • We will contact you to resolve your inquiry or complaint.
  • Protect intellectual property rights and ensure safety.
  • Manage, protect and investigate fraud, risk exposure, claims, and other liabilities. This includes, but is not limited to, breach of contract terms or (international) laws or regulations.
  • Comply with all legal obligations worldwide.

We may use the information we collect about you for marketing purposes and the following purposes:

  • Email information about SCLAB, new releases, special offers, and similar marketing information.
  • Provide information to customers and prospects in the form of electronic or printed newsletters. If you choose to subscribe to our newsletter, you can be added to our mailing list, and you will receive announcements and information about SCLAB. It will be sent by email or mail to the address provided at the subscription time.
  • Contact us by phone to discuss our services and related offers.
  • Show personalized ads
  • We combine the information we collect about you with other public or private sources of information to provide you with communications that may be relevant to you.

We obtain your consent to use your data for marketing purposes, where applicable law requires. We collect information about you may be combined with information from third-party sources. For example, your name, email address, phone number, and title may be combined with information about the company you work for from professional networking sites and information service providers. It is in our legitimate interests to process your data outside of legal consent requirements for marketing purposes. You may withdraw or object to your consent to the receipt of additional marketing information at any time as provided in our communications or as described below.

Sharing of information collected by SCLAB​

We work with companies that provide services or support businesses. These companies may provide customer support, provide data hosting, process and collect payments, or send communications on our behalf. These companies may access your personal information, including:

  • Together with our affiliates and companies, we employ them following this Privacy Policy when reasonably necessary to provide or support services.
  • If you use a third-party product or service through SCLAB or purchase a license to show interest, the third party may contact you about your purchase or interest.
  • Work with resellers and other sales partners to assist in ordering or implementing services.
  • When you hire a company to help us market our website and services and provide you with information and offers related to SCLAB, including displaying advertisements to you over the Internet.

SCLAB may also share your personal information:

  • If you are or believe you should provide information under a subpoena, court order, applicable law, government statute, regulation, or another legal process.
  • If we believe in good faith that disclosure is necessary for legitimate interests to prevent or respond to fraud, protect our website or services from attacks, or protect the property and security of SCLAB or the property and security of customers.
  • To the extent necessary to meet legitimate requests from public authorities, including meeting national security or law enforcement requirements.
  • If we merge or acquire with another company, we may sell our website, app, or business unit, or if another company acquires all or a significant portion of our assets, your information may be one of the assets transferred. Subject to the terms of this Privacy Policy, it may be shared with other companies or other companies to evaluate a potential merger, acquisition, or sale and will continue to apply to any personal information transmitted to that entity or third party.
  • Aggregating and sharing non-identifying information collected by our services to provide statistical information or market research to third parties.
  • If you agree to share.

Within SCLAB, customers can request and obtain access to software applications developed and supported by third-party providers.

Information security and storage​

We know the security of your personal information is essential. We implement reasonable administrative, technical, and physical security controls to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, there are no complete security controls, and we cannot guarantee or guarantee the security of your personal information.

Your personal information and data files are stored on the cloud servers we use and on the servers of our affiliates and companies that we employ to provide services to us. We retain your personal information for as long as necessary to comply with our statutory obligations and statutory rights, including fraud prevention or contract enforcement, and to provide you with the websites and services you use for the following internal business reasons: Maintenance of our archive and backup systems for some time after the end of your use of our website and services. We retain aggregate information after this time for research purposes and service development and improvement.

Your rights to your personal information​

We use the latest information to take reasonable steps to ensure that the personal information we collect about you is accurate, complete, and up to date. Our services allow you to review and edit your personal information by accessing your account or similar features of the website or service you are using.

Data transfer across borders​

You authorize SCLAB to transfer your personal information across borders to use our services and websites. Your personal information may be transferred and stored in the cloud and may be transferred to other countries in which companies we work with to support business operations are located. Some of these countries may not have the same data protection laws as the countries you initially provided information to, including data protection laws in Europe. When we transfer your personal information, we will take appropriate steps to ensure that your privacy rights are still protected.

Individual rights​

We respect your right to have the following rights under specific laws and circumstances:

  • Be provided with a copy of your personal information held by us.
  • Request for correction or deletion of personal information held by us.
  • Against the further processing of your personal information.
  • Ask us to limit your data (e.g., while checking or investigating your concerns with this information).
  • Request to transfer your personal information to third parties.

You can submit a request by contacting us using the SCLAB contact information provided below. Once we have verified your identity, we will help you with your request.

Suppose you are not satisfied with the response received to process your data. In that case, you may also refer your concern to the relevant privacy or data protection supervisor in your jurisdiction.

SCLAB Communications​

You may opt out of receiving communications by modifying your website or service profile or unsubscribing to marketing mailings or newsletters that you no longer want. To cancel your subscription, submit your information via message or follow the "unsubscribe" instructions included in mailings, newsletters, or other communications we send to you. You can also send an email containing "rejection" in the body, along with a description of communications that you no longer want to receive.

Public chats, bulletin boards, and user posts​

You may provide personal information through chat sessions, bulletin boards, user communities, blogs, email exchanges, or public participation in newsgroups on our website related to our services. Anyone with access to the website can use that information. This privacy policy does not apply to information you generally provide through such websites.

You may choose not to provide us with your personal information, but if you do not provide us with your information when requested, we may not provide or customize the websites and services you use.

Customer Content​

Customers and their users may upload and share Content through the SCLAB service. When the Content is uploaded successfully, a link is provided for users to share the Content by sharing the link.

SCLAB is not responsible for the results of Content or Content uploading or content sharing via link sharing. SCLAB does not endorse the Content or any advice, suggestions, or opinions expressed in the Content.

Although SCLAB is not obligated to monitor Content, SCLAB may do so and may remove Content and prohibit the use of SCLAB services that may (or claim to) violate the licenses and usage rights outlined in the section.

Content Display License Customer grants: You are provided with a personal, non-exclusive, royalty-free license to access and use the Content through the SCLAB Services and use the Content by the terms of this Agreement, subject to a fee-for-service. In the event of low Credits, all data will be removed from SCLAB and the license will automatically shut down.

Ownership Rights​

Except for the license set forth herein, no intellectual property rights are transferred by either party to the other party under this Agreement.

As between the parties, SCLAB owns all rights, including, but not limited to, all copyrights, including any content or trademarks contained in the SCLAB Services, except rights in the package in particular. Except for the rights expressly granted herein, Customer acquires no right, title, or interest in any SCLAB Services.

As between the parties, the Customer owns all rights in Customer Content, and SCLAB disclaims all rights in Customer Content.

However, Enterprise is delivered on-premises and licensed to the Customer.

Licenses and Use Rights​

SCLAB grants you the following non-exclusive, non-transferable license for the duration of your use of the Service. Use the Device only for Customer's internal business purposes by the SCLAB service and use the Hosting System provided to Customer as part of Customer's SCLAB Services.

SCLAB will provide Customers with the necessary passwords, security protocols, policies, network links, or connections ("Access Protocols") to enable Customer and Customer Users to access SCLAB Services as described herein. No other access to SCLAB services or servers is permitted. Customers must allow users to access and use the features of the SCLAB service through an access protocol. The Customer may act as Administrator and select one or more users to control, administer, and use SCLAB Services on the Customer's behalf. The Customer is responsible for all problems of the user.

We may terminate the license and sue you if you encounter any of the following problems: Decompile, disassemble, reverse engineer, or attempt to obtain or obtain knowledge of the source code from which the software components of the SCLAB Services are compiled or interpreted; modify the SCLAB Services or Documentation or otherwise modify the SCLAB Services or Documentation except with SCLAB's prior written consent; create a side effect; assign, sublicense, sell, resell, lease, lease or transfer or transfer your rights, pledge or pledge as security; build similar or competitive products or services; impair, interfere with or interfere with the integrity, performance, or use of the SCLAB Service. Customers will not hide, remove, obscure or alter any proprietary notices or legends regarding SCLAB's ownership of the SCLAB Services, trademarks or logos displayed as part of SCLAB's services. Customers must ensure that their use of the SCLAB Services complies with all applicable laws, statutes, regulations, or rules.

Customers and users may not upload and share offending Content with other Content transformation content; use the SCLAB Services for any illegal purpose or in any way that promotes illegal activity or may harm SCLAB reputation, infringes the intellectual property rights of any third party, violates any law applicable to the Content to engage. This includes uploading or sharing Content; imply that the Content was by SCLAB or its licensors; investigate, scan or test for vulnerabilities in a system or network, or violate or circumvent security or authentication measures. Includes measures that prevent or restrict the use or copying of Content or Content on the use of the SCLAB Service or materials accessible through the SCLAB Service; use the SCLAB Services for purposes other than uploading and sharing Content in this Agreement, including but not limited to selling access to the SCLAB Services, advertising, or promotional sales; impersonate or misrepresent SCLAB or any third party when providing Content or any content containing Content placed within the SCLAB Service or delivered through the SCLAB Service, or in any way impersonates or misrepresents SCLAB; interfere with or interfere with the services, servers, or networks of SCLAB. SCLAB may use white labeling services to use your logo, verbally and in writing, including website address and data visualization for that purpose.

Unless the Customer purchases additional support services, SCLAB will provide the Customer with the following standard support: Provision of updates, upgrades, enhancements, and other enhancements that SCLAB makes generally available to subscribers of the SCLAB application by SCLAB, in commercially reasonable efforts to correct errors in the SCLAB Services reported in writing to SCLAB and in SCLAB's sole discretion. The amount paid for services or coupons is non-refundable.

Changes to this Privacy Policy​

From time to time, we may change or update this privacy policy. Changes and updates take effect 30 days after posting for existing users and may be notified by email if appropriate. For new users, these changes take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay up to date on our privacy practices.

Question or concern​

If you have any questions regarding this Privacy Policy, please contact us at SCLAB, Inc.

  • Office: 1115, BLOCK77 Bldg. 17, Seocho-daero 77-gil, Seocho-gu, Seoul, Republic of Korea
  • Email: [email protected]

You can also contact the SCLAB Data Protection Officer by emailing [email protected].